Policies

Satisfaction Guarantee
We are sure you will love your new fabric purchase and guarantee it will come as ordered.  If for some reason you are not completely happy with your purchase please contact us within three days of receipt and we’ll make it right; your enjoyment of sewing and creating is our top priority. Once we receive your fabric, we will issue a gift certificate for the amount of the returned item (not including shipping). Please note club selections are not eligible for return. For more information, please contact us at shop@westwoodacresfabric.com

We accept returns on any damaged or miss-cut fabric within 30 days from your purchase date. 

Sale Guarantee
Never miss out on a sale! We offer  a 3-Day Sale Guarantee that allows you to receive the savings even when you order outside the advertised sale dates. Items purchased within 3 days before the sale are eligible. Send us an email and we'll issue you a gift certificate equal to the savings. Gift certificates do not expire and can be used on any future order. Please note that sales cannot be combined. 

PreSale Information
Occasionally, we offer items we are eagerly anticipating for presale to make sure our customers don't miss out. Please keep in mind that if you are ordering a presale item that the fabric is not in stock when you place your order. It will ship out as soon as we receive the fabric from the manufacturer.  In most cases, presale items will ship within 24 hours of the fabric arriving in our shop. We make every effort to get your bundles into your mailbox as quickly as possible. 

There is no need to separate your presale order from other items in your cart. We will ship the in stock items immediately and the presale items will ship when available. Your credit card will be charged the full amount at check out. 

Shipping Policy
All orders are shipped via USPS mail for both domestic (US) and international.  We make every effort to ship orders as fast as possible.  For orders placed before 12pm MST we make every effort to ship same day.  Some orders require special cuts and therefore more time to prepare and ship so they do not make it out same day.  For monthly club shipments we work to have all orders out within 7 days.  If there is a delay beyond this we will contact you to let you know when we expect to ship.

Rewards Program
Our rewards program gives you 1 point for every dollar spent on our site.  You can then redeem these reward points for free shipping, dollars off or a percentage off your any full price or permanently marked down items in your shopping cart.  Rewards coupons cannot be combined with any other coupon codes.  Because our monthly club subscriptions are run through a different web site the rewards program cannot be used for your monthly club.

Privacy Policy
Any information collected on our site is done so voluntarily and will be used to process orders, contact you regarding order status or any issues that might arise with your order or to respond to a question you have asked and ship your order. We will NEVER sell, disperse or otherwise release your personal information to anyone outside of our company.